BrokerChamp
Official Documentation
Official Documentation
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Not a CRM. BrokerChamp runs the brokerage back office.

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Understanding Staff Management

What staff records are for and how they differ from agents: groups, titles, where a group can be displayed publicly, and why admin access is set somewhere else entirely.

Updated August 18, 2026

Where to Find It: Admin Tools in the left sidebar, or press / for Search, then Staff Manager under People & Roles.

Who can use it: administrators. Staff records are separate from agent records: a staff member is someone who works at the brokerage without being a producing agent, such as a transaction coordinator or a marketing manager.

How It Is Organised

  • Staff Groups, such as Leadership or Operations. A group is a heading you put people under.
  • People, each placed in a group with a title of your choosing, for example Broker or Transaction Coordinator.
  • Display options per group, deciding whether that group appears on your public home page, your commercial page, the agent dashboard, or nowhere.
Warning: Adding someone to Staff Manager does not give them any access to BrokerChamp. It is a roster and a public display, nothing more. Access is granted separately: tick "Is an administrator?" on their profile, then set their capabilities in the Admin Roles tool.
Note: The tool for capabilities is called Admin Roles, in Search under People & Roles. There is no screen called "Assign Administrator Abilities".
Tip: Somebody can be both: an agent who also runs operations has one agent profile and a staff entry, and the staff entry is what puts them on the public leadership page.

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The Vibe Brokerage uses BrokerChamp to manage $280M in volume across 1,572 transactions, 4 Texas markets, and residential, commercial, and property management divisions.

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