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Sending an Email Blast
Sending a message to the whole company: who you can reach, email and text, and the approval step that every message goes through with no exceptions.
Updated August 18, 2026
Where to Find It: the Email section of the left sidebar, then Send Company-Wide Message. The page is headed "Send a company-wide message".
Who can send one: any signed-in user, agent or admin. There is no permission to grant. What keeps it safe is that nothing goes out until an admin approves it, and that applies to everybody including the admin who wrote it.
Writing One
Step 1: Choose the recipients: All Agents and Staff, Specific Offices, Office Groups, or Individual Agents. The line above the button tells you who it is currently going to, so check that before you continue.
Step 2: Choose how it is delivered under Send to:. Two checkboxes, the recipient's email address and the recipient's mobile phone (SMS). Email is ticked by default and at least one has to be on.
Step 3: Write your subject and message, then click Next Step - Preview.
Step 4: Read the preview, then click Send for approval.
The Approval Step
Warning: Every message waits for approval. There is no Send Now, no role that skips the queue, and no brokerage setting that turns approval off. If you are looking for a way to send something immediately, there is not one, and the answer is to ask whoever approves messages to look now.
- An admin reviews it in Communication Manager and approves or denies it.
- A denial does not carry a reason. The message simply comes back denied, so anything you need to know has to come from the person who denied it.
- Once approved, sending begins and cannot be stopped. Cancel is only available while a message is still waiting.
Note: Cancelling an approved message that has not started sending puts it back to Pending Approval rather than deleting it. That is useful when you spot a typo: cancel, fix, and send it for approval again.
Tip: Texting reaches people who will not open an email that day, but it is blunt and it costs money per message. Use both channels for something genuinely urgent and email alone for everything else.
Tip: Agents who have opted out of company texts, or whose phone replied STOP to a previous message, will not receive the SMS. Their email still arrives.
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