BrokerChamp
Official Documentation
Official Documentation
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What is BrokerChamp?
Key Features Overview
Logging In
Forgot Password
Navigating the Interface
Dashboard Overview
Dashboard Statistics Cards
Dashboard Charts and Graphs
Transaction Alerts
Pending Transactions Widget
Team Dashboard View
Dashboard Navigation
Company Calendar
Dashboard Notes
Managing Your Profile
Changing Your Password
Email Settings
Account Preferences
Using the AI Assistant
Your AI Conversation History
AI Assistant Settings
AI Admin Tools: Health, Abuse, and Eval
Adding a New Agent
Editing Agent Information
Inactivating an Agent
Viewing the Company Directory
Searching the Directory
Viewing Agent Profiles
Creating a Team
Assigning Team Leaders
Managing Team Members
Understanding Staff Management
Adding Staff Members
Creating Staff Groups
Managing Staff Titles
Understanding Admin Permissions
Assigning Admin Rights
Permission Types
Managing Access Control
Understanding Board Memberships
Viewing Your Board Assignments
Managing Board Assignments
Setting Primary Boards
Editing Your Profile
Email Signature Generator
Email App Passwords
Social Media Links
Profile Photo
Setting Up Your Company Email
Connecting Your Email to a Device or App
Testing and Repairing Your Email
Login As Agent
Administrative Roles
Assigning Admin Rights
Starting a New Transaction
Residential Sale Transaction
Lease Transaction
Referral Transaction
Understanding Transaction Types
Residential Sale Transactions
Commercial Sale Transactions
Lease Transactions
Referral Transactions
Editing Transaction Details
Updating Transaction Status
Adding Transaction Notes
Managing Transaction Parties
Uploading Transaction Documents
Managing Document Attachments
Required Documents
Document Security
Setting Up Transaction Checklists
Using Transaction Checklists
Preparing Data for Import
Preparing Your Data
CSV Import Process
Importing Transactions
Field Mapping
Import Validation
Viewing Your Transactions
Filtering Transactions
Understanding Transaction Details
Editing Transaction Information
Transaction Status Updates
Transaction Manager Overview
Reviewing Agent Transactions
Editing Transactions as Admin
Transaction Import
Generating a CDA
Creating Transaction Invoices
Closing a Transaction
Team Leader Transaction Approval
Creating a Commission Plan
Setting Commission Splits
Transaction Fees
Assigning Plans to Agents
Automatic Plan Assignment
Plan Assignment Rules
Changing Agent Plans
Understanding Distribution Rules
Creating Distribution Rules
Rule Conditions
Distribution Targets
Understanding Conditional Splits
Setting Up Conditional Splits
Split Conditions
Example Split Scenarios
Understanding Bonus Rules
Referral Bonus Rules
Recruiting Bonus Rules
Bonus Rule Conditions
Bonus Payment Sources
Creating Assignment Rules
Rule Conditions
Viewing Transaction Reports
Filtering Report Data
Exporting Reports
1099 Reports
Viewing Agent Reports
Agent Performance Metrics
Filtering Agent Reports
Exporting Agent Data
Top Producers Report
Top Producers List
Team Performance Reports
Team Commission Distribution
Team Comparison Reports
Team Leader Reports
1099 Report Generation
Accounting Exports
Commission Summary Reports
Vendor Payment Reports
QuickBooks Export
Creating Custom Reports
Report Filters and Options
Saving Report Templates
Advanced Report Features
Onboarding Report
Compensation Plans Report
Generating Contact Lists
Agent Sponsorship Tracking
Third Party Transaction Reports
Vendor Referral Reports
Recognition Tier Overview
Configuring Recognition Tiers
▼ Communication & Marketing
Sending an Email Blast
Email Approval Process
▼ Communication Manager
Understanding Communication Manager
Reviewing Pending Messages
Approving or Denying Messages
Managing Active Sends
Creating Dashboard Announcements
Managing Announcements
Marketing Manager Overview
Creating Marketing Templates
Managing Template Images
Template Settings
Email Signature Generator
Customizing Your Signature
Copying Your Signature
Signature Best Practices
Social Media Marketing Overview
Using Marketing Templates
Creating Custom Marketing Posts
AI Caption Refinement
In-Browser Image Editor
Your Personal Media Library
Managing Marketing Templates
Template Images
Uploading Forms
Organizing Forms
Uploading Videos
Organizing Video Library
Adding Vendors
Vendor Categories
Vendor Information
Accessing the Directory
Directory Search Features
Viewing Contact Information
Video Library Manager
Vendor Manager
Configuring Office Information
Assigning Agents to Offices
Transaction Settings
Managing MLS Boards
Assigning Agents to Boards
Email Notification Preferences
System Alert Settings
Board Configuration
Notification Manager
Viewing Billing Information
Managing Subscription
Exporting Agent Data
Export Formats
Customizing Dashboard
QuickBooks Integration
Brokerage Command Center
Audit Logging
Understanding Onboarding
Tracking Onboarding Status
Understanding Required Documents
Completing Document Forms
Signing Documents Electronically
Tracking Document Status
Onboarding Manager Overview
Initializing New Onboarding
Tracking Onboarding Progress
Managing Onboarding Documents
Completing Onboarding

Not a CRM. BrokerChamp runs the brokerage back office.

Built by a real estate industry veteran in the field since 1999. Keep your kvCORE or Chime.

Already a BrokerChamp customer? Open docs from your admin tools to unlock everything.

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Understanding Communication Manager

Overview of the approval workflow for company-wide emails and announcements.

What the Communication Manager Is

The Communication Manager is the admin-side companion to the agent-facing Mailer. It is where admins review, edit, approve, send, monitor, and archive every company-wide message that flows through BrokerChamp. The interface organizes messages into four accordion sections so the volume stays manageable.

Opening the Communication Manager

Open Admin → Communication Manager from the admin menu. The page header reads "Company-Wide Messages" and the four queues sit underneath, each collapsible.

The Four Queues

  • Pending: messages submitted by agents or staff that need admin approval. Most active queue day-to-day.
  • Active: approved messages currently sending. Per-agent delivery status visible here.
  • Sent: messages fully delivered. Browsable history.
  • Denied: messages rejected by an admin, with the deny reason.

What You Can Do With Each Message

  • Preview: opens a modal with the rendered HTML message exactly as recipients will see it.
  • Recipient List: opens a modal showing every recipient the message will go to (or did go to).
  • Edit: (Pending only) lets the admin tweak subject, body, or recipients before approving. Added 2026-05-04.
  • Approve: (Pending only) moves the message to Active and starts delivery.
  • Deny: (Pending only) rejects the message with a reason.
  • Cancel: (Active only) stops in-progress delivery.

Mobile Use

The Communication Manager was updated for better mobile use in May 2026. Admins can review and approve messages from a phone without a desktop. Useful when traveling or off-hours and a time-sensitive message needs to go out.

Per-Agent Delivery Status

For each message in Active or Sent state, the manager shows delivery status for every recipient (queued, sent, opened, bounced). This makes "did Jane actually get the announcement?" a one-glance question instead of a help-desk ticket.

Info: If your brokerage has the approval step disabled, the Pending queue will usually be empty. Messages go straight to Active and start sending.
Tip: Make Communication Manager review a daily admin habit. Five minutes of review keeps queue depth at zero and message turnaround fast.

You built the brokerage. We'll run the back office.

The Vibe Brokerage uses BrokerChamp to manage $249M in volume across 1,380 transactions, 4 Texas markets, and residential, commercial, and property management divisions.

30-day money-back. Free import. Live in 2 weeks.

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Related guides

Email Signature Generator

Using the built-in tool to create professional email signatures with your contact information and photo.

Marketing Manager Overview

Admin tools for creating and managing social media marketing templates for agents to use.

Sending an Email Blast

How to compose and send company-wide emails to all agents.

Social Media Marketing Overview

Introduction to BrokerChamp social media marketing features.

AI Caption Refinement

How to use the built-in AI caption refinement in BrokerChamp's marketing template editor to improve social media post copy.

Examples

No examples available for this page.